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[일반] Word of the Day: emotional intelligence (EI)
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Daily updates on the latest technology terms | May 15, 2019
emotional intelligence (EI)

Emotional intelligence (EI) is the area of cognitive ability that facilitates interpersonal behavior.

The term emotional intelligence was popularized in 1995 by psychologist and behavioral science journalist Dr. Daniel Goleman in his book, Emotional Intelligence. Dr. Goleman described emotional intelligence as a person's ability to manage his feelings so that those feelings are expressed appropriately and effectively. According to Goleman, emotional intelligence is the largest single predictor of success in the workplace.

Five components of emotional intelligence

In his book, Goleman presents five categories of emotional intelligence.

Self-awareness. A person has a healthy sense of emotional intelligence self-awareness if they understand their own strengths and weaknesses, as well as how their actions affect others. A person with emotional self-awareness is usually receptive to, and able to learn from, constructive criticism more than one who doesn't have emotional self-awareness.

 

Self-regulation. A person with a high emotional intelligence has the ability to exercise restraint and control when expressing their emotions.

 

Motivation. People with high emotional intelligence are self-motivated, resilient and driven by an inner ambition rather than being influenced by outside forces, such as money or prestige.

 

Empathy. An empathetic person has compassion and is able to connect with other people on an emotional level, helping them respond genuinely to other people's concerns.

 

Social skills. People who are emotionally intelligent are able to build trust with other people, and are able to quickly gain respect from the people they meet.

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Quote of the Day

 
"A bot may be good enough for customer service interactions, but more personal situations demand a higher level of emotional intelligence and the ability to respond naturally to unexpected prompts." - Ed Burns

Learning Center

 

Digital voice assistants seek their place in healthcare
Digital voice assistants are being adopted for consumer use, but have yet to find a solid footing in healthcare. Microsoft and Google are hoping to change that by adding new capabilities to their tools.

Emotional intelligence in the workplace makes a difference
If you want to make an organization agile, master emotional intelligence in the workplace. Companywide change starts with empathy, not the newest tool set or acronym.

AI in healthcare spurs advanced uses such as emotional intelligence
AI in healthcare is spawning advanced applications, such as using data about emotion and socioeconomic conditions to personalize care and post-treatment.

Customer support chatbots set to transform service functions
Customer support chatbots are starting to penetrate customer service teams in enterprises, promising to streamline operations and improve efficiency.

Finding internal data science talent: The right stuff
Fierce competition for data science talent means that CIOs must look internally for people with the right stuff. At the Global Artificial Intelligence Conference in Boston last week, AI experts shared tips on what attributes to look for.

Quiz Yourself

 
Although she was not __________________, the CEO soon learned to cultivate the soft skills that made her an effective leader.
a. to the manner born
b. to the manor born

Answer

Stay in Touch

 
For feedback about any of our definitions or to suggest a new definition, please contact me at: mrouse@techtarget.com

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